Terms & Conditions
Basic Terms & Conditions and Returns Policy
1. These terms and conditions shall apply to all contracts entered into between Logos2go Ltd and its customers.
2. LOGOS2GO LTD agrees to carry out the requirements of the customer in accordance with written specifications supplied by the customer to LOGOS2GO LTD and recorded in writing between the parties.
3. Unless otherwise agreed on, payment for the goods ordered by the customer shall be made when placing the order and if payment has not been made by the last day of the month following delivery then interest shall accrue thereon at the rate of 5% per calendar month from the date of invoice.
4. Title or ownership in the goods supplied by LOGOS2GO LTD to the customer shall not pass to the customer until such time as full payment has been made, full payment being the receipt of cleared funds in respect of the whole order relating to the goods supplied.
5. In the event of the customer wishing to change the design, artwork, or another aspect of the order such a request must be given by the customer to LOGOS2GO LTD in writing. LOGOS2GO LTD will use its best endeavours to make the changes in accordance with this request but must reserve the right to charge the customer the additional cost of any such changes arising out of this request and will notify the customer of the costs such as changes at the time of the request. LOGOS2GO LTD also reserves the right to amend the initial delivery time frame should any changes to an order be required. Orders requiring new artwork will not be started until the artwork is signed by the customer.
6. Artwork must be approved before any production can be carried out. LOGOS2GO LTD is not responsible for errors once permission for production has been given by the customer.
7. In the event of the customer wishing to change the colours, sizes or items within an order LOGOS2GO LTD reserves the right to charge a restocking fee of for items already allocated to the order. The amount charged is at the discretion of the company.
8. LOGOS2GO LTD points out that whether it accepts a return of goods is entirely at its own discretion excepting where the return of goods is as a result of the failure on the part of LOGOS2GO LTD to supply the relevant goods in accordance with the order. Goods cannot be returned if individual design or embroidery work has been effected on such goods and/or the customer has used the goods and/or itself added the design or embroidery work.
9. These terms and conditions are unless otherwise agreed deemed to apply to all orders and contract arrangements entered into between LOGOS2GO LTD and the customer including repeat or fresh orders from the customer.
10. For the avoidance of doubt if there should be any dispute under these terms and conditions or the contract between LOGOS2GO LTD and the customer then such dispute shall be dealt with under British law.
11. LOGOS2GO LTD reserves the right to cancel or refuse any order placed online or over the phone.
12. LOGOS2GO LTD points out that these terms and conditions do not in any way remove, restrict, hinder or take away from the customer any of their statutory rights.
13. Please note that colours shown may not exactly match the colours on the actual garments. Also, for exact sizing, please check the sizing guide. Please contact us if you have any queries.
14. LOGOS2GO LTD withholds the right to refuse orders, at their sole discretion, for (but not limited to):
(a) Offensive words and slogans
(b) Offensive graphics and icons
(c) copyrighted material
(d) copyrighted images or phrases
LOGOS2GO LTD Returns Policy
15. It should be noted that Personalised goods are not covered under the Consumer Contracts Regulations and are not eligible to be returned unless faulty.
16. You may return any item bought plain, without customisation, within 14 days of delivery providing it is in the original packaging and suitable for resale.
Unless incorrectly supplied or deemed to be faulty we cannot accept the return of:
a) Goods that have been embroidered, badged, or printed.
b) Goods that have been assembled in line with your requirements.
c) Goods that have been specially procured in line with your requirements and are not plain, unpersonalised goods
17. LOGOS2GO LTD reserves the right to attempt to repair any garments prior to providing a replacement.
18. This does not affect your statutory rights.
19. In the event of goods arriving with production or manufacturing errors, LOGOS2GO LTD reserves the right to correct these prior to offering a refund, at the sole discretion of LOGOS2GO LTD.
Delivery
20. All goods are offered subject to availability. Delivery of goods will be deemed to take place at the Purchaser’s premises unless otherwise agreed.
21. Every effort will be made to deliver goods on time but no responsibility can be accepted for late or non-delivery.
22. All shortages, damage, production errors, or non-delivery of goods must be notified to us by telephone within 48-hours and confirmed in writing within 3 working days of dispatch.
23. LOGOS2GO LTD reserves the right to charge the customer for a re-delivery of goods that has been returned due to the courier being unable to deliver to the address supplied.
24. LOGOS2GO LTD holds no responsibility for items that may be damaged or lost when the customer has requested goods to be left in specific collection locations by parcel carrier e.g. Behind bin.